Shipping & Returns Policy

Thank you for shopping with Rooted Vines! We want you to love every purchase. Please read our shipping and returns policy below.

Shipping

We ship all orders via USPS. You will receive a tracking number via email once your order has shipped.

Processing Time

Orders are typically processed within 2–5 business days of being placed. Please note that processing times may be longer during sales, launches, or holidays.

Shipping Times

• Standard Shipping: 3–7 business days after processing

Shipping times are estimates and may vary depending on your location and carrier delays. Rooted Vines is not responsible for delays caused by USPS.

Shipping Rates

Shipping rates are calculated at checkout based on your order weight and destination.

Local Pickup

Local pickup is available! If you prefer to pick up your order in person, please select the Local Pickup option at checkout.

Once your order is ready, you will receive an email or message with pickup details. Please wait for that notification before coming to pick up your order.

If you have any questions about local pickup, feel free to reach out to us at rootedvinesllc@gmail.com or on Instagram at @RootedVines.

Returns & Exchanges

Return Window

We accept returns within 30 days of the delivery date. Items must be unworn, unwashed, and in their original condition with tags attached.

How to Start a Return

To initiate a return, please contact us at rootedvinesllc@gmail.com with your order number and reason for return. We will provide you with return instructions. You will be responsible for additional shipping costs. 

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.

Exchanges

If you'd like to exchange an item for a different size or color, please reach out to us at rootedvinesllc@gmail.com and we'll do our best to accommodate you.

Non-Returnable Items

• Final sale items
• Gift cards
• Items that have been worn, washed, or damaged

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery at rootedvinesllc@gmail.com with a photo and your order number. We will make it right!

Thank you for your support of Rooted Vines. We are so grateful for each and every one of you. 🌿